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2013-09-02
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Tonight we decided to have our dinner in Kenny Rogers Roasters in Subang Parade. We have ordered mushroom soup with garlic bread, a bowl of chicken cocktail frankfurter (sausages), 1/4 quarter roaster chicken meal with original taste of gravy! Love the 3 selected choice of side dishes provided in the 1/4 quarter meal, I have selected my favourite all time --> macaroni cheese, mash potatoes and slices of potatoes. However, is very difficult to call the staff for ordering! The mushroom soup se
Love the 3 selected choice of side dishes provided in the 1/4 quarter meal, I have selected my favourite all time --> macaroni cheese, mash potatoes and slices of potatoes. However, is very difficult to call the staff for ordering!
The mushroom soup served today taste a bit sour and weird! Our children was drinking it till we adult taste it too! We called up the manager and make complaints. After checking and investigating, the whole pot of soup is carry to the kitchen and not to serve the customers anymore. They have not refund or exchange us the soup, they give some other irrelevant reasons and apologize to us.
They should improve in the customer complaint management. Is not the customer's fault to cause this.
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