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2015-06-05
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Recently I received a voucher from the shopping mall that enables one to redeem up to 2 kid meals with purchase of a main course at this restaurant. The restaurant is located at Level 7 and we have a hard time trying to locate this place. As it is already past 9pm when we reach the restaurant and the restaurant closes at 9.45pm, we decide to takeaway the meal. We show the staff the voucher, but it is not acknowledged by him. After that we are showed to a series of staffs and left waiting outside
Recently I received a voucher from the shopping mall that enables one to redeem up to 2 kid meals with purchase of a main course at this restaurant. The restaurant is located at Level 7 and we have a hard time trying to locate this place. As it is already past 9pm when we reach the restaurant and the restaurant closes at 9.45pm, we decide to takeaway the meal. We show the staff the voucher, but it is not acknowledged by him. After that we are showed to a series of staffs and left waiting outside the restaurant without a reply. One of the staffs who turns out to be the assistant manager, evens gives an excuse that he is not a regular staff here and therefore does not know about this promotion.
After a very long series of talks, the voucher is finally acknowledged by the restaurant. We order a main of Fish & Chips (RM29+) with Nasi Goreng with Chicken Satay (RM12+) and Fish and Chips (RM12+) as the free kid meals.
Another bad surprise for us when we look through our takeaway. Instead of Nasi Goreng with Chicken Satay, the takeaway turns out to be Chicken Mushroom Spaghetti (RM12+). By then we are too angry and tired to ask for exchange with the staff, and also it is almost closing time. The fish and chips has a stale oil taste. The pasta fairs slightly, although it is a bit too creamy and rich.Overall this is a very bad experience with the restaurant. No wonder there is not much customers in this restaurant, even it is decorated very classy. With this kind of service, who would want to dine in here. Poor service plus wrong order equals bad experience.
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