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2013-07-06
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Pizza hut is running this new promotion now, only each day of the week, there are three food that are going half price, so my family decided to head down and try it out. We ordered our usual pizza and two of the 50% Oven Baked Cookie Sundae. I specifically told the girl that took our order to serve the desserts later. However before our pizza even came, the manager brought out the two Oven Baked Cookie Sundae. I told him i told his staff to serve it later. Apparently there was no communications
After our meal, i asked for the desserts to be served. To my HORROR, this came out.
The ice cream was melted, the cookie looked soggy, visually i dun think it looks appealing. My daughter exclaimed "Oh my gosh!" as she looked at the horrid state. the female manager not only did not offer to change it, she happily told us that it would taste sweet. I dunno if she was acting blur and refuse to change it or she was just plaint ignorant. Totally disappointed with the staff here. Lack of communication and result in us customer having to suffer. SO UPSETTING.
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