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2013-11-08
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I had a very disappointing experience at the Fuel Shack at KLCC.I was made to wait an unusually long time (for a fast food joint) to place my order because their system was down. Fair enough, that happens.I then had to wait about 15mins for the actual meal to be prepared because quite a queue had formed before me, I can only assume that it was their first time as well because I will not be going back.The burger patty itself was very dry, sinewy and tasted poor. The cheese on the patty hadn't m
I was made to wait an unusually long time (for a fast food joint) to place my order because their system was down. Fair enough, that happens.
I then had to wait about 15mins for the actual meal to be prepared because quite a queue had formed before me, I can only assume that it was their first time as well because I will not be going back.
The burger patty itself was very dry, sinewy and tasted poor. The cheese on the patty hadn't melted and the bun which was slathered in too much mayonnaise was barely warm, forget toasted. The fries were limp, soggy and oversalted
Fuel Shack puts the food prep station proudly on display so I was witness to the reasons for my poor meal. The burger patties are prepared beforehand and then reheated in batches when the order is placed. The fries are prepared in batches and sat there waiting in a bowl on the counter until the next batch, for me that was at least 10 mins.
The hygiene standards are also very poor, the person preparing the meals wears gloves but he uses them for everything from handling the raw ingredients (eggs, veggies), to the customer receipts, to the cooked patties. What is the point? I also watched him the dip the egg ring in the deep fryer oil while the fries were cooking so that he could grease the griddle for the eggs.
The person preparing the meals was accommodating when customer requests came in but he was visibly inundated by the number of orders and that was probably the reason for the long wait. There was one person manning the cashier and another preparing the meals during lunch hour.
If you're looking for a burger, you can do much better. There's a McDonalds within the same food court (yes, even McDonalds does better) and plenty of better burger joints around KL if you're looking for better quality. The poor food might be excusable if the price was good but I paid RM18 for my burger + fries.
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