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2013-08-13
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We’ve been to Sumi-Ka a few times over the years and the reason why I choose to go back is because there is a lack of yakitori joints in KL. Our horrid dining experience a few nights ago takes the cake and I don’t see myself dining at Sumi-ka in the near future. As always, it was a busy night, with all tables filled to the brim. To summarizei) Staff had an attitude, were rude and unpleasant;(ii) Cutting me off mid-sentence when I was ordering, whilst putting a palm up to say “Wait” (in Cantonese
As always, it was a busy night, with all tables filled to the brim. To summarize:
(i) Staff had an attitude, were rude and unpleasant;
(ii) Cutting me off mid-sentence when I was ordering, whilst putting a palm up to say “Wait” (in Cantonese) and leaving the table abruptly;
(iii) Orders did not arrive despite repeatedly following-up;
(iv) Ventilation was bad;
(v) Popular food such as chicken soft bone was sold out quickly.
The Japanese Chef was fine, but all of the staff who have been working for years now (I recognize them) seriously have a bad case of attitude. Even though the restaurant is always packed with customers, there’s really NO reason why the staff should let the fame get into their head. There is absolutely NO reason to be rude to customers, especially when we are in fact, the reason why the restaurant still has business! By now, they should be an expert in managing crowds and orders. In all honesty, I regretted not telling off the staff who were rude. There were 3 main floor staff and all 3 were extremely unpleasant.
Due to the awful service, I will not be returning any time in the near future and will not be recommending this yakitori joint to anyone.
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